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SAPAC Quick Links Files to accompany SAPAC Induction and Introduction to Linux : see course descriptions on the Training Page |
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SAPAC acquires 6 Teraflop cluster, "Corvus", and other cyber-infrastructure January 10th, 2007
Dr. Francis Vaughan and Prof. Anthony Williams discuss aspects of Corvus and SASR (click for larger image, 141kB) Latest
news: Staff changes, and SAPAC / eRSA |
Important Announcement: Request Tracker for helpdesk requests
November 2007 RT is designed to manage your helpdesk requests, to document problems and issues, coordinate tasks, report status, outcomes and task resolutions. It does this by assigning each email helpdesk request with a 'ticket' and then tracks the ticket to resolution. From early November 2007, Request Tracker will be the primary method for you to submit helpdesk requests. Although SAPAC will continue to support other methods for contacting helpdesk - such as phone contact for urgent requests - emails submitted through RT will be the preferred method and the only method that will guarantee a response to your request. Because RT manages requests more effectively, direct email to individual SAPAC user support staff should never be used. RT should be used from Thursday 15 November. A detailed step-by-step guide to the whole request submission process can be found here. |
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